Submit service Details

TOGETHER WE CAN BUILD IT ALL

Please complete the form below to help our Solar Service Team get a jumpstart on your solar service request.

What We Need from you

This brief form will help your Solar Service Technician understand the nature of your service issue. The information provided below will help us understand if your issue can be resolved by a quick phone call, or if we require additional details to help get your solar energy system up and running.

"*" indicates required fields

First Name

Last Name

Email*

Phone Number*

Best way to reach you?

Phone

Text

Are you the original system owner?*

What was the name of the previous solar system owner?*

Was your system installed by Kokosing Solar or Third Sun Solar?*

Due to the high volume of service requests, we’re currently unable to service projects or systems that were not installed by Third Sun Solar or Kokosing Solar. We hope to expand our availability in the near future, and the webform will be updated as soon as this changes.

Who was the original solar installer?

What is the address of the solar installation?*

What is your Inverter Brand?*

SolarEdge site name/ site owner

SolarEdge Site ID

Inverter SN - (ex. 0123456789-99)

Can be found on the lower righthand side of the inverter

Inverter SN

Max. file size: 256 MB.

If it's easier to take a photo of the inverter serial number, please upload it here.

Kokosing Solar is not a certified Generac Installer and cannot perform service on Generac Inverters. Please contact Generac for a list of Certified Generac Installers.

Please provide additional details about the solar system requiring service (system size, system location, panel brand)*

Please provide system plans, if available

Drop files here or

Accepted file types: zip, jpg, jpeg, webp, png, pdf, tiff, bmp, dxf, dwg, Max. file size: 256 MB.

Please provide a picture of your inverter and electric panel, if available

Drop files here or

Accepted file types: zip, jpg, jpeg, webp, png, pdf, tiff, bmp, dxf, dwg, Max. file size: 256 MB.

Issue with the solar energy system*

Have you attempted to power cycle the system?

Yes

System communication method

Please describe the issue with the solar energy system*